Question 1

If you are writing a business letter to someone you know well, it is acceptable to use his or her first name in the salutation.

Accepted Answer

A) True 
 B)False

Question 2

No. 10 envelopes used in U.S. businesses measure 8 1/2 inches in length to accommodate standard letters that are 8 1/2 inches wide.

Accepted Answer

A) True 
 B)False

Question 3

Three blank lines are left between the complimentary close and the sender's typed name.

Accepted Answer

A) True 
 B)False

Question 4

When is an enclosure notation required in a business letter?

Accepted Answer

A)  All business letters require enclosure notations.
B)  When the letter is typed by one person to express the sentiments of another person.
C)  When the letter is sent in printed form rather than electronic form.
D)  When the letter includes other documents.E) None of the above
F) A) and D)

Question 5

Which of the following is a salutopening?

Accepted Answer

A)  Dear Professor Milford:
B)  Dear Esteemed Professor Milford, It has come to our attention that you are interested in joining our research team in Winslow, Arizona. We think you can be a good fit!
C)  Thank you, Professor Milford, for your prompt response.
D)  Attention: Professor J. J. MilfordE) A) and B)
F) B) and C)

Question 6

In the simplified letter format, commas follow both the salutation and the complimentary close.

Accepted Answer

A) True 
 B)False

Question 7

If you include an attention line in a business letter, you should place it

Accepted Answer

A)  at the top of the page, centered under the letterhead.
B)  below the salutation.
C)  two lines below the complimentary close.
D)  on the first line of the inside address.E) B) and C)
F) A) and D) D

Question 8

"Feb. 10th 2012" is the correct way to type the date in a letter.

Accepted Answer

A) True 
 B)False

Question 9

The proper sequence for the standard parts of a letter is

Accepted Answer

A)  heading, date, inside address, salutation, body, complimentary close, signature block.
B)  date, heading, inside address, salutation, body, typewritten name, complimentary close.
C)  salutation, date, heading, inside address, body, complimentary close, signature block.
D)  inside address, heading, date, salutation, body, complimentary close, typewritten name.E) A) and D)
F) C) and D)

Question 10

In business documents, abbreviations such as U.S.A. and M.B.A. must always contain periods.

Accepted Answer

A) True 
 B)False  False

Question 11

The top of a memo usually includes headings for

Accepted Answer

A)  to, from, date, subject.
B)  department, date, subject.
C)  attention, to, from, date.
D)  subject, to, date.E) A) and C)
F) A) and D)

Question 12

Letterhead stationery commonly includes the company's URL.

Accepted Answer

A) True 
 B)False

Question 13

To meet the needs of U.S. Postal Service equipment, envelopes used for bulk mailings

Accepted Answer

A)  are never made of colored paper.
B)  are addressed in capital letters.
C)  include all mailing instructions below the address area.
D)  adhere to all of the above guidelines.E) A) and C)
F) None of the above

Question 14

A memo should always contain a complimentary close and a signature.

Accepted Answer

A) True 
 B)False

Question 15

In memos, a courtesy title

Accepted Answer

A)  should always be used.
B)  is never appropriate.
C)  is required if you are discussing confidential matters.
D)  should be used only if you would use one in a face-to-face encounter with the reader.E) B) and C)
F) A) and D)

Question 16

Put a page number at the top of every page in a formal report.

Accepted Answer

A) True 
 B)False

Question 17

The letter format in which all parts begin at the left margin is called

Accepted Answer

A)  block.
B)  modified block.
C)  simplified.
D)  mixed.E) A) and D)
F) A) and C)

Question 18

When preparing a formal report that will be bound, leave at least a

Accepted Answer

A)  uniform 2-inch margin on all sides.
B)  2-inch margin at the top and bottom and a 1-inch margin on the sides.
C)  1-inch margin on three sides and a 1-1/2-inch margin on the bound side.
D)  uniform 1-1/2-inch margin on all sides.E) All of the above
F) A) and B)

Question 19

The quality of paper is measured by

Accepted Answer

A)  length and width.
B)  weight and cotton content.
C)  color and texture.
D)  style of letterhead and corporate logo.E) All of the above
F) C) and D) B

Question 20

The second page of a letter includes a heading that is different from the heading of the first page.

Accepted Answer

A) True 
 B)False

Exam 21: Format and Layout of Business Documents

If you are writing a business letter to someone you know well, it is acceptable to use his or her first name in the salutation.

Correct AnswerverifiedShow Answer

No. 10 envelopes used in U.S. businesses measure 8 1/2 inches in length to accommodate standard letters that are 8 1/2 inches wide.

Correct AnswerverifiedShow Answer

Three blank lines are left between the complimentary close and the sender's typed name.

Correct AnswerverifiedShow Answer

When is an enclosure notation required in a business letter?

Correct AnswerverifiedShow Answer

Which of the following is a salutopening?

Correct AnswerverifiedShow Answer

In the simplified letter format, commas follow both the salutation and the complimentary close.

Correct AnswerverifiedShow Answer

If you include an attention line in a business letter, you should place it

Correct AnswerverifiedD

"Feb. 10th 2012" is the correct way to type the date in a letter.

Correct AnswerverifiedShow Answer

The proper sequence for the standard parts of a letter is

Correct AnswerverifiedShow Answer

In business documents, abbreviations such as U.S.A. and M.B.A. must always contain periods.

Correct AnswerverifiedFalse

The top of a memo usually includes headings for

Correct AnswerverifiedShow Answer

Letterhead stationery commonly includes the company's URL.

Correct AnswerverifiedShow Answer

To meet the needs of U.S. Postal Service equipment, envelopes used for bulk mailings

Correct AnswerverifiedShow Answer

A memo should always contain a complimentary close and a signature.

Correct AnswerverifiedShow Answer

In memos, a courtesy title

Correct AnswerverifiedShow Answer

Put a page number at the top of every page in a formal report.

Correct AnswerverifiedShow Answer

The letter format in which all parts begin at the left margin is called

Correct AnswerverifiedShow Answer

When preparing a formal report that will be bound, leave at least a

Correct AnswerverifiedShow Answer

The quality of paper is measured by

Correct AnswerverifiedB

The second page of a letter includes a heading that is different from the heading of the first page.

Correct AnswerverifiedShow Answer

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D

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False

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B

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