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Exam 11: Managing the Diverse Workforce

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Question 1

Multiple Choice

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In order to give employees exposure and experience in line jobs so as to make senior management positions more attainable, companies offer

A) employee support groups.
B) mentoring and counseling sessions.
C) career development programs.
D) systems accommodation.
E) accountability measurement.

F) All of the above
G) B) and E)

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Question 2

Multiple Choice

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When applied to the workforce, the term diversity refers to differences

A) outlined in the Civil Rights Act of 1964.
B) of race and gender specifically.
C) that cause conflict.
D) between genders.
E) of all kinds.

F) D) and E)
G) C) and D)

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Question 3

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The management of Allied Insulation decided to provide a two-day diversity training program to its employees. During the first day, the trainer made a presentation on the myths, stereotypes, and other cultural differences that act as barriers preventing employees from contributing to the organization. The aim was to help employees get a better understanding of the organization's culture and its unwritten rules. During the second day, employees were given activities on active listening. Moreover, they were also trained on how to give and receive feedback and how to communicate effectively with others.During the second day of training, when employees were given activities on active listening and were taught how to give and receive feedback and how to communicate effectively with others, the trainer was implementing the component of diversity training known as ________ building.

Awareness building, one of the two components of diversity training, is designed to increase awareness of the

Retaining good workers of all ethnicities will become increasingly important as

A broad term used to refer to all kinds of differences between people in the workforce is

An invisible barrier that makes it difficult for certain groups, such as minorities and women, to move beyond a certain level in the organizational hierarchy is referred to as a(n)

Employers that offer onsite childcare report that it

Managing diversity well can give a company a competitive advantage by

Mary Ann hired Ali, who belongs to a minority group, to work in the accounting department because he was highly skillful. However, the other workers resented Ali's presence and excluded him from the work group. Ali had difficulty performing, since he was not given the needed information to work expediently. This is an example of ________, one of the challenges of a diversified workforce.

Recognizing religious holidays, differing modes of dress, and dietary restrictions as well as allowing flexible scheduling are all ways to improve employee retention that may appeal to diverse employees. These types of efforts are referred to as

Asian Americans, women, people with disabilities, immigrants, and gay people are all examples of ________ groups whose members typically share certain values, attitudes, and perspectives.

About one in ________ U.S. residents is a minority, but the U.S. Census Bureau projects that by 2044 members of "minority" groups will constitute a majority of the U.S. population.

A(n) ________ organization uses an affirmative action approach to managing diversity.

An organization that values cultural diversity and is willing to utilize and encourage it is referred to as a ________ organization.

In a recent experiment, employers were less likely to invite the fictional candidate for an interview when the résumé implied the candidate was a parent-but only if the name was female. This suggests that people make assumptions about ________ that do not apply to other types of job candidates.

Diversity in work teams encourages ________ because people from different backgrounds bring different perspectives.

When it comes to prospects for employment, people with degrees in ________ are in especially high demand.

The Oxford Corporation has introduced a new program called "Stay and Grow with Oxford." It has several different components.The company operates in a rural area where there are few minority employees. It has set up regular meetings for its minority employees in the area to meet, exchange information about activities and housing options, and socialize.Since many of the managers are nearing retirement age, one component of the program pairs older managers with promising young minority managers in order to offer their youthful counterparts career advice and introduce them to the company's top management.Because members of some minority groups recognize holidays other than those celebrated by the majority, the company has introduced a flexible work system that allows these employees to take time off during their holidays.The first component of Oxford Industries' "Stay and Grow with Oxford" program, encouraging networking by minority employees in a rural area, is an example of

Ramon is a 25-year-old executive assistant who works for a 47-year-old manager named Claire. Claire promises to help Ramon advance in the company if he will go on a weekend date with her. In terms of the ways that sexual harassment in the workplace is classified, this is most clearly