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Organizational consumers include manufacturers, wholesalers, retailers, and government and other nonprofit institutions.

A) True
B) False

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Which of these is NOT a general buying objective for all organizational consumers?


A) Seller reliability
B) Good terms (low prices)
C) Further saleability
D) Consistent quality

E) B) and C)
F) A) and B)

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The level of formality and specialization used in the purchase process refers to an organization's


A) buying structure.
B) buying objectives.
C) purchase constraints.
D) exclusivity of its buying arrangements.

E) A) and B)
F) A) and C)

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The North American Industry Classification System (NAICS)


A) replaces the Standard Industrial Classification (SIC) .
B) does not cover retail trade.
C) does not cover wholesale trade.
D) does not cover foreign organizational consumers.

E) B) and C)
F) None of the above

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All organization pricing is either through competitive bidding or negotiation.

A) True
B) False

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Which illustrates the use of persuasion as a means of conflict resolution in organizational marketing?


A) Members agree to support each other in different situations.
B) Members agree to secure further information before making a decision.
C) After each member of a team presents his or her reasons why a particular supplier or brand should be chosen, a decision is reached.
D) Members seek to convince outside parties and superiors to back their positions and then seek to win at power plays.

E) A) and B)
F) B) and C)

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For many organizational consumers, price may be less important than such other factors as availability, quality, and service when making purchase decisions.

A) True
B) False

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Competitive bidding and negotiation are most applicable if an organizational consumer is purchasing complex, custom-made goods and services.

A) True
B) False

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There are no separate North American Industry Classification System (NAICS) code designations for


A) manufacturers.
B) government.
C) wholesalers.
D) nonprofit institutions.

E) B) and D)
F) C) and D)

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Which of these questions is posed by vendor analysis?


A) Is the motor self-lubricating?
B) Can a standardized part replace a customized part?
C) Can plastic pipe replace brass plumbing fittings in an industrial pump?
D) Can General Electric deliver motors within three days of an order?

E) C) and D)
F) B) and D)

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An economic analysis suggests that each 1 percent increase in air travel results in a 3 percent increase in the demand for aircraft. Which concept does this link most clearly represent?


A) Reciprocity
B) Second-level derived demand
C) The accelerator principle
D) The domino effect

E) A) and D)
F) A) and C)

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Contrast the buying process for wholesalers and retailers with the buying process of the government.

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The buying process for wholesalers and r...

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A slotting fee represents a fee paid to a retailer for


A) its providing shelf space.
B) allocating advertising time and space.
C) arranging physical distribution.
D) giving superior customer service.

E) A) and D)
F) None of the above

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A buying specialist could have an engineering, accounting, production, and/or marketing background depending on his or her role and the company for which he or she works.

A) True
B) False

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Competitors are able to determine the terms of the winning bid in closed bidding.

A) True
B) False

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Competitive bidding can be either open or closed.

A) True
B) False

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Which is NOT an organizational consumer?


A) Wholesaler
B) Retailer
C) Government
D) Final consumer

E) C) and D)
F) A) and B)

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a. Present two examples of systems selling. b. What are the benefits and limitations of systems selling for suppliers? c. What are the benefits and limitations of systems selling for buyers?

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a. Two examples of systems selling are:
...

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Systems selling generally reduces the number of suppliers for an organizational consumer.

A) True
B) False

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Which statement concerning wholesalers is NOT correct?


A) Wholesalers buy or handle merchandise and its subsequent resale to organizational users, retailers, and other wholesalers.
B) Wholesalers do not sell significant quantities to final consumers.
C) Total wholesaler sales exceed $3 trillion.
D) Wholesalers generally eagerly welcome new products.

E) None of the above
F) A) and B)

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