Question 1

Are brief physiological, behavioural, and psychological experiences directed toward someone or something that put people in a state of readiness.

Accepted Answer

A)  Behavioural intentions
B)  Most forms of organizational commitment
C)  Perceptions
D)  Emotions
E)  AttitudesF) A) and B)
G) A) and D)

Question 2

Employees with higher job satisfaction tend to convey more friendliness and positive feelings to customers.

Accepted Answer

A) True 
 B)False

Question 3

Emotions are defined as

Accepted Answer

A)  the cluster of beliefs, assessed feelings, and behavioural intentions towards an attitude object.
B)  our judgments about what is right or wrong.
C)  our intentions to act towards the attitude object.
D)  feelings that are not directed towards anything in particular.
E)  None of the answers apply.F) C) and E)
G) A) and B)

Question 4

People who lack energy, feel tired, and think their emotional resources are depleted

Accepted Answer

A)  are in the final stages of workaholism.
B)  will probably engage in workplace aggression unless they soon manage the stress.
C)  have a Type B behaviour pattern.
D)  are experiencing the first stage of job burnout.
E)  are experiencing the final stage of job burnout.F) C) and D)
G) B) and C)

Question 5

Managing our emotions and the emotions of others represents

Accepted Answer

A)  one of the main causes of continuance commitment.
B)  one of the four categories in the exit-voice-loyalty-neglect (EVLN)  model.
C)  one of the four parts of the circumplex model of emotions.
D)  the highest level of emotional intelligence.
E)  the main feature of psychological contracts.F) A) and D)
G) B) and C)

Question 6

A person's evaluation of his or her job and work context is called

Accepted Answer

A)  emotional intelligence.
B)  job satisfaction.
C)  cognitive dissonance.
D)  affective commitment.
E)  emotions.F) A) and E)
G) A) and C)

Question 7

Attitudes develop from our emotional experiences as well as from the perceptual process.

Accepted Answer

A) True 
 B)False

Question 8

Employees can build up a resistance to stress by frequently experiencing the exhaustion stage of the general adaptation syndrome.

Accepted Answer

A) True 
 B)False

Question 9

Emotional dissonance occurs when we use our emotional intelligence on others but other people do not use their emotional intelligence on us.

Accepted Answer

A) True 
 B)False

Question 10

Several employees at the head office of Southern Mining Corp. want the company to provide a fitness centre. Senior executives know that physical fitness improves employee health, but have asked you to provide justification for the fitness centre in terms of stress management. Explain how the fitness centre potentially minimizes stress.

Accepted Answer

The textbook explains that physical exer...

Question 11

Emotional exhaustion, cynicism, and reduced efficacy are characteristics of

Accepted Answer

A)  low motivation.
B)  eustress.
C)  hypertension.
D)  job burnout.
E)  workaholism.F) A) and E)
G) A) and D)

Question 12

Comment on the accuracy of the following statement:

Accepted Answer

The statement is incorrect in two ways. ...

Question 13

Job satisfaction represents a person's evaluation of his or her job and work context.

Accepted Answer

A) True 
 B)False

Question 14

Recent evidence about stress indicates that

Accepted Answer

A)  work-related stress is almost non-existent in India and the United Kingdom.
B)  few Canadians experience work-related stress.
C)  Japanese employees report less anxiety and stress today than two decades ago.
D)  All of these statements are correct.
E)  None of these statements are correct.F) A) and B)
G) A) and C)

Question 15

Keeping employees informed about and involved in the organization tends to

Accepted Answer

A)  produce cognitive dissonance.
B)  reduce job satisfaction.
C)  reduce emotional intelligence.
D)  increase affective commitment.
E)  have no effect on work attitudes.F) A) and D)
G) A) and B)

Question 16

Feelings represent your conscious positive or negative evaluations of the attitude object.

Accepted Answer

A) True 
 B)False

Question 17

People who experience stress at work are more likely to

Accepted Answer

A)  engage in dysfunctional parenting behaviours at home.
B)  have this stress spill over to their personal lives, resulting in stress at home.
C)  experience more stressful relations with family and friends due to the effects of the work-related stress.
D)  have all of these conditions.
E)  have none of these conditions.F) None of the above
G) B) and D)

Question 18

Employees with very high loyalty tend to have high conformity, which results in lower creativity.

Accepted Answer

A) True 
 B)False

Question 19

Job sharing and telework are usually considered ways to reduce stress through work/life balance.

Accepted Answer

A) True 
 B)False

Question 20

Joy, fear, and anger are types of

Accepted Answer

A)  behavioural intentions.
B)  emotions.
C)  perceptions.
D)  attitudes.
E)  moods.F) B) and D)
G) B) and C)

Exam 4: Workplace Emotions

Emotional exhaustion, cynicism, and reduced efficacy are characteristics of

Correct Answer
verified

People who lack energy, feel tired, and think their emotional resources are depleted

Correct Answer
verified

Recent evidence about stress indicates that

Correct Answer
verified

Employees can build up a resistance to stress by frequently experiencing the exhaustion stage of the general adaptation syndrome.

Correct Answer
verified

Joy, fear, and anger are types of

Correct Answer
verified

Attitudes develop from our emotional experiences as well as from the perceptual process.

Correct Answer
verified

People who experience stress at work are more likely to

Correct Answer
verified

Emotional dissonance occurs when we use our emotional intelligence on others but other people do not use their emotional intelligence on us.

Correct Answer
verified

Job satisfaction represents a person's evaluation of his or her job and work context.

Correct Answer
verified

Keeping employees informed about and involved in the organization tends to

Correct Answer
verified

Correct Answer
verified
The textbook explains that physical exer...
View Answer

Emotions are defined as

Correct Answer
verified

A person's evaluation of his or her job and work context is called

Correct Answer
verified

Managing our emotions and the emotions of others represents

Correct Answer
verified

Are brief physiological, behavioural, and psychological experiences directed toward someone or something that put people in a state of readiness.

Correct Answer
verified

Feelings represent your conscious positive or negative evaluations of the attitude object.

Correct Answer
verified

Comment on the accuracy of the following statement:

Correct Answer
verified
The statement is incorrect in two ways. ...
View Answer

Job sharing and telework are usually considered ways to reduce stress through work/life balance.

Correct Answer
verified

Employees with very high loyalty tend to have high conformity, which results in lower creativity.

Correct Answer
verified

Employees with higher job satisfaction tend to convey more friendliness and positive feelings to customers.

Correct Answer
verified

Exam 4: Workplace Emotions

Emotional exhaustion, cynicism, and reduced efficacy are characteristics of

Correct AnswerverifiedShow Answer

People who lack energy, feel tired, and think their emotional resources are depleted

Correct AnswerverifiedShow Answer

Recent evidence about stress indicates that

Correct AnswerverifiedShow Answer

Employees can build up a resistance to stress by frequently experiencing the exhaustion stage of the general adaptation syndrome.

Correct AnswerverifiedShow Answer

Joy, fear, and anger are types of

Correct AnswerverifiedShow Answer

Attitudes develop from our emotional experiences as well as from the perceptual process.

Correct AnswerverifiedShow Answer

People who experience stress at work are more likely to

Correct AnswerverifiedShow Answer

Emotional dissonance occurs when we use our emotional intelligence on others but other people do not use their emotional intelligence on us.

Correct AnswerverifiedShow Answer

Job satisfaction represents a person's evaluation of his or her job and work context.

Correct AnswerverifiedShow Answer

Keeping employees informed about and involved in the organization tends to

Correct AnswerverifiedShow Answer

Correct AnswerverifiedThe textbook explains that physical exer...View AnswerShow Answer

Emotions are defined as

Correct AnswerverifiedShow Answer

A person's evaluation of his or her job and work context is called

Correct AnswerverifiedShow Answer

Managing our emotions and the emotions of others represents

Correct AnswerverifiedShow Answer

Are brief physiological, behavioural, and psychological experiences directed toward someone or something that put people in a state of readiness.

Correct AnswerverifiedShow Answer

Feelings represent your conscious positive or negative evaluations of the attitude object.

Correct AnswerverifiedShow Answer

Comment on the accuracy of the following statement:

Correct AnswerverifiedThe statement is incorrect in two ways. ...View AnswerShow Answer

Job sharing and telework are usually considered ways to reduce stress through work/life balance.

Correct AnswerverifiedShow Answer

Employees with very high loyalty tend to have high conformity, which results in lower creativity.

Correct AnswerverifiedShow Answer

Employees with higher job satisfaction tend to convey more friendliness and positive feelings to customers.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
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The textbook explains that physical exer...
View Answer

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verified

Correct Answer
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Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
The statement is incorrect in two ways. ...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
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