Question 1

When things go wrong in the workplace, workers are more likely to attribute their problems to ____, while managers are more likely to attribute those same workers' problems to ____.

Accepted Answer

A)   extrinsic reinforcers; intrinsic reinforcers
B)   external causes; internal causes
C)   the fundamental attribution error; the defensive bias
D)   the fundamental attribution error; the self-serving bias
E)   internal causes; external causesF) A) and C)
G) A) and D)

Question 2

The crew renovating the downtown area accidentally dug up the sidewalk belonging to a private owner. The crew misunderstood their instructions that only all city-owned sidewalks were to be replaced due to bad phone connections. In terms of the communications process ____.

Accepted Answer

A)   noise prevented communication
B)   negative feedback occurred
C)   unreinforced communication resulted
D)   the city was guilty of a poor communication conduit
E)   selective encoding occurredF) A) and E)
G) A) and C)

Question 3

Managers with better listening skills are rated as better managers by their employees and are much more likely to be promoted.

Accepted Answer

A) True 
 B)False

Question 4

Feedback is not necessary in the communication process when the sender and receiver are both confident that they understand each other.

Accepted Answer

A) True 
 B)False

Question 5

Briefly identify the difference between the formal and informal communication channels in an organization.

Accepted Answer

There are two general types of communica...

Question 6

In a large corporation, employees are known as associates and don't have titles or bosses in the traditional sense. Instead, associates make commitments to work on projects that they believe are most worthy of their time. As a result of doing away with traditional titles, the company encourages more ____ communication.

Accepted Answer

A)   upward
B)   dyadic
C)   horizontal
D)   downward
E)   hierarchicalF) All of the above
G) A) and C)

Question 7

Define constructive and destructive feedback. Briefly describe the impact when a manager uses each of these to communicate with a work group.

Accepted Answer

Managers need to recognize that feedback...

Question 8

Which of the following statements about listening is true?

Accepted Answer

A)   Most managers retain about 25 percent of what they hear.
B)   Listening is a voluntary behavior.
C)   Managers with better listening skills are more likely to be promoted.
D)   Managers with better listening skills are rated as better managers by their employees.
E)   All of these statements about listening are true.F) B) and D)
G) A) and C)

Question 9

In the perceptual process, ____ is the process of attaching meaning to new knowledge.

Accepted Answer

A)   attention
B)   organization
C)   interpretation
D)   definition
E)   retentionF) C) and E)
G) B) and C)

Question 10

Which of the following statements about informal communication in organizations is true?

Accepted Answer

A)   Informal communication follows the same channels as formal communication does.
B)   Informal communication channels cannot be managed.
C)   Information carried through informal communication channels is estimated to be only about 30 percent accurate.
D)   The best management strategy for controlling informal communication is to withhold information they wish to keep from employees.
E)   None of these statements about informal communication in organizations is true.F) A) and C)
G) None of the above

Question 11

Someone experiencing a(n)  ____ would be likely to take any negative criticism of his or her department personally.

Accepted Answer

A)   empowerment bias
B)   error of culpability
C)   self-serving bias
D)   reactive error of perception
E)   proactive error of perceptionF) D) and E)
G) None of the above

Question 12

The last step in the perceptual process is ____.

Accepted Answer

A)   interpretation
B)   retention
C)   attention
D)   organization
E)   actionF) A) and B)
G) A) and C)

Question 13

The ____ is the system of official channels that carry organizationally approved messages and information.

Accepted Answer

A)   downward communication channel
B)   upward communication channel
C)   horizontal communication channel
D)   formal communication channel
E)   informal communication channelF) A) and D)
G) B) and D)

Question 14

Due to perceptual filters, people exposed to the same information will often disagree about what they saw or heard.

Accepted Answer

A) True 
 B)False

Question 15

Feedback is more likely to be destructive than constructive when it is ____.

Accepted Answer

A)   immediate
B)   judgmental
C)   influenced by situational contexts
D)   problem-oriented
E)   focused on specific behaviorsF) A) and C)
G) C) and D)

Question 16

In the ____ type of grapevine communication network, one highly connected individual shares information with many other managers and workers.

Accepted Answer

A)   star chain
B)   gossip chain
C)   cluster chain
D)   leader chain
E)   linearF) A) and B)
G) None of the above

Question 17

In which of the following cases would written communication be preferable to oral communication?

Accepted Answer

A)   when immediate feedback is needed
B)   when messages are complex and ambiguous
C)   when messages are emotion laden
D)   when messages are straightforward
E)   when paralanguage is requiredF) All of the above
G) A) and C)

Question 18

The ____ states that we all have a basic need to understand and explain the causes of other people's behavior.

Accepted Answer

A)   attribution theory
B)   behavioral reflection theory
C)   theory of causality
D)   principle of consideration
E)   theory of empathetic reinforcementF) A) and E)
G) B) and C)

Question 19

____ is a kind of one-on-one communication used by managers to improve an employee's on-the-job performance or behavior.

Accepted Answer

A)   Downward guidance
B)   Coaching
C)   Counseling
D)   Leading
E)   Supportive supervisionF) None of the above
G) A) and B)

Question 20

What is organizational silence? Why does it occur? What should managers do about it?

Accepted Answer

Organizational silence refers to a situa...

Exam 15: Managing Communication

The ____ states that we all have a basic need to understand and explain the causes of other people's behavior.

Correct Answer
verified

The ____ is the system of official channels that carry organizationally approved messages and information.

Correct Answer
verified

Which of the following statements about informal communication in organizations is true?

Correct Answer
verified

Managers with better listening skills are rated as better managers by their employees and are much more likely to be promoted.

Correct Answer
verified

Feedback is more likely to be destructive than constructive when it is ____.

Correct Answer
verified

____ is a kind of one-on-one communication used by managers to improve an employee's on-the-job performance or behavior.

Correct Answer
verified

Briefly identify the difference between the formal and informal communication channels in an organization.

Correct Answer
verified
There are two general types of communica...
View Answer

The last step in the perceptual process is ____.

Correct Answer
verified

In which of the following cases would written communication be preferable to oral communication?

Correct Answer
verified

Someone experiencing a(n) ____ would be likely to take any negative criticism of his or her department personally.

Correct Answer
verified

Correct Answer
verified

What is organizational silence? Why does it occur? What should managers do about it?

Correct Answer
verified
Organizational silence refers to a situa...
View Answer

When things go wrong in the workplace, workers are more likely to attribute their problems to , while managers are more likely to attribute those same workers' problems to .

Correct Answer
verified

In the ____ type of grapevine communication network, one highly connected individual shares information with many other managers and workers.

Correct Answer
verified

Which of the following statements about listening is true?

Correct Answer
verified

Define constructive and destructive feedback. Briefly describe the impact when a manager uses each of these to communicate with a work group.

Correct Answer
verified
Managers need to recognize that feedback...
View Answer

In the perceptual process, ____ is the process of attaching meaning to new knowledge.

Correct Answer
verified

The crew renovating the downtown area accidentally dug up the sidewalk belonging to a private owner. The crew misunderstood their instructions that only all city-owned sidewalks were to be replaced due to bad phone connections. In terms of the communications process ____.

Correct Answer
verified

Due to perceptual filters, people exposed to the same information will often disagree about what they saw or heard.

Correct Answer
verified

Feedback is not necessary in the communication process when the sender and receiver are both confident that they understand each other.

Correct Answer
verified

Exam 15: Managing Communication

The ____ states that we all have a basic need to understand and explain the causes of other people's behavior.

Correct AnswerverifiedShow Answer

The ____ is the system of official channels that carry organizationally approved messages and information.

Correct AnswerverifiedShow Answer

Which of the following statements about informal communication in organizations is true?

Correct AnswerverifiedShow Answer

Managers with better listening skills are rated as better managers by their employees and are much more likely to be promoted.

Correct AnswerverifiedShow Answer

Feedback is more likely to be destructive than constructive when it is ____.

Correct AnswerverifiedShow Answer

____ is a kind of one-on-one communication used by managers to improve an employee's on-the-job performance or behavior.

Correct AnswerverifiedShow Answer

Briefly identify the difference between the formal and informal communication channels in an organization.

Correct AnswerverifiedThere are two general types of communica...View AnswerShow Answer

The last step in the perceptual process is ____.

Correct AnswerverifiedShow Answer

In which of the following cases would written communication be preferable to oral communication?

Correct AnswerverifiedShow Answer

Someone experiencing a(n) ____ would be likely to take any negative criticism of his or her department personally.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

What is organizational silence? Why does it occur? What should managers do about it?

Correct AnswerverifiedOrganizational silence refers to a situa...View AnswerShow Answer

When things go wrong in the workplace, workers are more likely to attribute their problems to ____, while managers are more likely to attribute those same workers' problems to ____.

Correct AnswerverifiedShow Answer

In the ____ type of grapevine communication network, one highly connected individual shares information with many other managers and workers.

Correct AnswerverifiedShow Answer

Which of the following statements about listening is true?

Correct AnswerverifiedShow Answer

Define constructive and destructive feedback. Briefly describe the impact when a manager uses each of these to communicate with a work group.

Correct AnswerverifiedManagers need to recognize that feedback...View AnswerShow Answer

In the perceptual process, ____ is the process of attaching meaning to new knowledge.

Correct AnswerverifiedShow Answer

The crew renovating the downtown area accidentally dug up the sidewalk belonging to a private owner. The crew misunderstood their instructions that only all city-owned sidewalks were to be replaced due to bad phone connections. In terms of the communications process ____.

Correct AnswerverifiedShow Answer

Due to perceptual filters, people exposed to the same information will often disagree about what they saw or heard.

Correct AnswerverifiedShow Answer

Feedback is not necessary in the communication process when the sender and receiver are both confident that they understand each other.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
There are two general types of communica...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Organizational silence refers to a situa...
View Answer

When things go wrong in the workplace, workers are more likely to attribute their problems to , while managers are more likely to attribute those same workers' problems to .

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Managers need to recognize that feedback...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified