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Exam 2: Job Performance

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Question 51

Multiple Choice

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Which of the following behaviors are forms of production deviance?

A) Wasting resources and substance abuse
B) Sabotage and theft
C) Gossiping and incivility
D) Harassment and abuse
E) Interpersonal and organizational behaviors

F) C) and E)
G) A) and E)

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Question 52

Multiple Choice

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Which of the following statements about management by objectives (MBO) is False?

A) It is a management philosophy that bases an employee's evaluations on whether the employee achieves specific performance goals.
B) Employee involvement is high in MBO.
C) It is a set of mutually agreed-upon objectives that are measurable and specific.
D) It is best suited for managing the performance of employees who work in contexts in which subjective measures of performance can be quantified.
E) Employee performance can be gauged by referring to the degree to which the employee achieves results that are consistent with the objectives.

F) All of the above
G) D) and E)

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Question 53

Essay

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Given the increase in service jobs, explain the implications for job performance.

Very few 360-degree feedback systems ask the employee to provide ratings of his/her own performance.

_____ represents communication that is rude, impolite, discourteous, and lacking in good manners.

Which of the following is one of the jobs that represent the bulk of the service job growth in the United States?

Natalie, Rose, and Charles are three dental hygienists who work for Dr. Doris at Healthy White. All three hygienists perform almost the same tasks every day. On average, they see 12 people every day for regular teeth cleaning, which involves cleaning, flossing, rinsing, and a normal checkup. Dr. Doris, on the other hand, has quite an unpredictable job. She has to respond to all types of dental emergencies, including situations involving surgery. All three hygienists always try to help each other out, have a very good attitude toward each other, and keep each other informed about matters that are relevant to them and to Dr. Doris. Natalie specifically takes on the role of attending all community-related voluntary meetings and functions where Healthy White may have a stake or is asked to be present. She makes sure that she is up to date with all dental regulations and business-related news that may have an impact on Healthy White. Rose and Charles, on the other hand, can be described as the unofficial publicists of Healthy White. They always represent the clinic in a very positive way away from work. Dr. Doris couldn't be happier to have such wonderful people working with her. Natalie, Rose, and Charles contribute most directly to the business goals of the Healthy White clinic through their:

Property deviance includes _____.

When employees work in small groups or teams, interpersonal citizenship behavior is not important.

Charles finds an advertisement for an accountant's position at a local office. The advertisement mentions preparing, examining, and analyzing accounting records for accuracy and completeness as job responsibilities of the position. This job description refers to:

Captive Minds, an entrepreneurial organization, started a monthly online journal dedicated to allowing employees to put forth their ideas about improving company performance in an open forum. Feedback is given through the company website, viewable by all employees. Colleagues, managers, and peers can give their constructive feedback without revealing their identity. The employees welcomed this idea as they were able to give feedback without hurting anyone's ego. Which of the following systems has the management successfully implemented?

Which of the following occurs when an employee is assaulted or endangered such that physical and psychological injuries may occur?

What is counterproductive behavior? What are the different types of counterproductive behavior? Provide examples of each.

_____ is the most common form of production deviance.

BARS emphasizes the results of job performance as much as it does the performance behaviors themselves.

The first step in conducting a job analysis is to generate a list of all the activities involved in a job.

Discuss briefly the four types of job performance management techniques.

James is a junior level manager with the Palm Green Hotels. He is also a freelance journalist for a local travel magazine. James keeps himself updated with news about his company and always features the hotel in his weekly columns. He promotes his hotel to such an extent that the number of visitors to the hotel has considerably increased. Which of the following characteristics does James portray?

Which of the following occurs when employees are subjected to unwanted physical contact or verbal remarks from a colleague?

Organizational citizenship behaviors benefit the larger organization by supporting and defending the company, working to improve its operations, and being especially loyal to it.