Question 1

When Bolton Inc.dismissed Matthew,his supervisor told him the reason was that he did not meet performance standards.The supervisor assumed that would prevent Matthew from claiming he had been dismissed unjustly.What is the main flaw in the supervisor's assumption?

Accepted Answer

A)   People who file lawsuits for unjust dismissal are usually lying.
B)   People who sue for unjust dismissal usually claim the real reason for the dismissal differs from what the employer said.
C)   People who file lawsuits for unjust dismissal are irrational.
D)   Lawsuits often challenge an organization's performance management system.
E)   The supervisor provided Matthew with inadequate coaching.F) A) and B)
G) B) and E)

Question 2

Crimson Inc.is conducting their annual performance review process for employees.The company uses a tool that measures entrepreneurial behavior,and found there was a lot of irrelevant information that was also gathered.The irrelevant information gathered from the results is termed _____.

Accepted Answer

A)   deficiency
B)   validity
C)   contamination
D)   specificity
E)   reliabilityF) B) and E)
G) A) and B)

Question 3

In the context of performance management,which of the following terms refers to a measure that obtains consistency of results over time?

Accepted Answer

A)   validity
B)   interrater reliability
C)   acceptability
D)   test-retest reliability
E)   specificityF) B) and C)
G) C) and D)

Question 4

List the advantages and disadvantages of using managers,peers,subordinates,self,and customers as sources of performance information.

Accepted Answer

Managers.Advantages: Supervisors have ex...

Question 5

The improvement of an employee's performance varies according to the employee's ability and level of motivation.

Accepted Answer

A) True 
 B)False

Question 6

Selena,a supervisor at Truck-All Transport,asks Curtis,the human resource manager,for advice on delivering performance feedback.Selena finds that the meetings tend to be confrontational and don't lead to performance improvement.She tells Curtis how she carefully fills out the appraisal form ahead of time and then invites the employee into the conference room to discuss her feedback immediately,before the employee has time to think up excuses for poor performance.What advice should Curtis give Selena for delivering performance feedback?

Accepted Answer

A)   Selena should move the feedback meetings into her own office.
B)   Selena should have Curtis conduct the feedback meetings.
C)   Selena should forbid employees from overstating their accomplishments.
D)   Selena should give employees a chance to complete a self-assessment ahead of time.
E)   Selena should define all areas for discussion when she fills out the appraisal form.F) B) and E)
G) B) and D)

Question 7

Jacinta,a production manager at Alphonso Inc. ,needs to evaluate the performance of her employees.She asks her subordinate,June,to carry out this job.June uses a rating scale,which ranges from 1 to 10,to rate 50 employees.She gives a score of 3 to 39 employees.In doing so,June commits a _____ error.

Accepted Answer

A)   mean inclination
B)   strictness
C)   central tendency
D)   halo effect
E)   statisticalF) A) and C)
G) B) and C)

Question 8

Payne Corp.wants to assess the performance of its employees.It uses a questionnaire that has a usually high fit with strategy,usually high validity,usually high reliability,moderate acceptability,and very high specificity.Which of the following approaches to employee performance is being focused on by this questionnaire?

Accepted Answer

A)   results
B)   quality
C)   behavioral
D)   comparative
E)   attributeF) C) and D)
G) A) and C)

Question 9

Discuss the steps involved in the performance management process.

Accepted Answer

The first two steps of the process invol...

Question 10

Clayton,a supervisor,needs to rate the performance of 20 subordinates.He uses a rating scale to rate them on a scale of 1 to 10.He rates 18 employees at 5,which leads to central tendency.In the context of types of rating errors,Clayton commits a _____ error.

Accepted Answer

A)   distributional
B)   contrast
C)   horns
D)   statistical
E)   haloF) A) and D)
G) B) and D)

Question 11

Self-appraisals are appropriate as the basis for administrative decisions.

Accepted Answer

A) True 
 B)False

Question 12

Paula,the CEO of Gester Inc. ,wants to carry out the first company-wide performance appraisal.However,she needs to make sure that the information obtained for performance appraisal is free of bias,and that the managers have provided information about subordinates without any personal issues influencing the information.Which of the following options will be assist Paula in obtaining her objective?

Accepted Answer

A)   Paula must focus on obtaining information only from supervisors of employees being appraised because managers have incentives for giving accurate information.
B)   Paula must occasionally work alongside the employees to ensure that they are working diligently.
C)   Paula must personally question all the managers who appraise their subordinates in the performance appraisal as this will ensure integrity of information.
D)   Paula must devise a policy that focuses on confidentiality of appraisal information once it is gathered from different sources because this will ensure security of information.
E)   Paula must hold calibration meetings because they hold managers accountable for the appraisal information they provide about their subordinates.F) None of the above
G) A) and C)

Question 13

Jillian,a supervisor in a shoe store,observes Frank,an employee,becoming anxious and defensive when a customer complains about some shoes.The customer reacts to Frank's behavior by raising her voice and demanding to talk to a manager.When should Jillian give Frank performance feedback related to his handling of customer complaints?

Accepted Answer

A)   at Frank's annual performance appraisal
B)   within the next few weeks,whenever she has time for a formal meeting with Frank
C)   as soon as she has time to list all of Frank's areas for improvement
D)   as soon as she is finished talking with the complaining customer
E)   during the next month in which performance appraisals are scheduledF) C) and D)
G) All of the above

Question 14

Joseph,a supervisor at H2O Chemicals Inc. ,needs to assess the behavior of 25 people,who constitute a large group of his subordinates.Which of the following methods combines ease of use with objectivity and a basis for providing feedback?

Accepted Answer

A)   a behavioral observation scale
B)   organizational behavior modification
C)   a behaviorally anchored rating scale
D)   the critical-incident method
E)   behaviorismF) B) and D)
G) A) and E)

Exam 10: Managing Employees Performance

Discuss the steps involved in the performance management process.

Correct Answer
verified
The first two steps of the process invol...
View Answer

Joseph,a supervisor at H2O Chemicals Inc. ,needs to assess the behavior of 25 people,who constitute a large group of his subordinates.Which of the following methods combines ease of use with objectivity and a basis for providing feedback?

Correct Answer
verified

Correct Answer
verified

In the context of performance management,which of the following terms refers to a measure that obtains consistency of results over time?

Correct Answer
verified

Clayton,a supervisor,needs to rate the performance of 20 subordinates.He uses a rating scale to rate them on a scale of 1 to 10.He rates 18 employees at 5,which leads to central tendency.In the context of types of rating errors,Clayton commits a _____ error.

Correct Answer
verified

Self-appraisals are appropriate as the basis for administrative decisions.

Correct Answer
verified

Correct Answer
verified

Crimson Inc.is conducting their annual performance review process for employees.The company uses a tool that measures entrepreneurial behavior,and found there was a lot of irrelevant information that was also gathered.The irrelevant information gathered from the results is termed _____.

Correct Answer
verified

Jacinta,a production manager at Alphonso Inc. ,needs to evaluate the performance of her employees.She asks her subordinate,June,to carry out this job.June uses a rating scale,which ranges from 1 to 10,to rate 50 employees.She gives a score of 3 to 39 employees.In doing so,June commits a _____ error.

Correct Answer
verified

The improvement of an employee's performance varies according to the employee's ability and level of motivation.

Correct Answer
verified

List the advantages and disadvantages of using managers,peers,subordinates,self,and customers as sources of performance information.

Correct Answer
verified
Managers.Advantages: Supervisors have ex...
View Answer

When Bolton Inc.dismissed Matthew,his supervisor told him the reason was that he did not meet performance standards.The supervisor assumed that would prevent Matthew from claiming he had been dismissed unjustly.What is the main flaw in the supervisor's assumption?

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Exam 10: Managing Employees Performance

Discuss the steps involved in the performance management process.

Correct AnswerverifiedThe first two steps of the process invol...View AnswerShow Answer

Joseph,a supervisor at H2O Chemicals Inc. ,needs to assess the behavior of 25 people,who constitute a large group of his subordinates.Which of the following methods combines ease of use with objectivity and a basis for providing feedback?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

In the context of performance management,which of the following terms refers to a measure that obtains consistency of results over time?

Correct AnswerverifiedShow Answer

Clayton,a supervisor,needs to rate the performance of 20 subordinates.He uses a rating scale to rate them on a scale of 1 to 10.He rates 18 employees at 5,which leads to central tendency.In the context of types of rating errors,Clayton commits a _____ error.

Correct AnswerverifiedShow Answer

Self-appraisals are appropriate as the basis for administrative decisions.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Crimson Inc.is conducting their annual performance review process for employees.The company uses a tool that measures entrepreneurial behavior,and found there was a lot of irrelevant information that was also gathered.The irrelevant information gathered from the results is termed _____.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

The improvement of an employee's performance varies according to the employee's ability and level of motivation.

Correct AnswerverifiedShow Answer

List the advantages and disadvantages of using managers,peers,subordinates,self,and customers as sources of performance information.

Correct AnswerverifiedManagers.Advantages: Supervisors have ex...View AnswerShow Answer

When Bolton Inc.dismissed Matthew,his supervisor told him the reason was that he did not meet performance standards.The supervisor assumed that would prevent Matthew from claiming he had been dismissed unjustly.What is the main flaw in the supervisor's assumption?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct Answer
verified
The first two steps of the process invol...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Managers.Advantages: Supervisors have ex...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified